How We Ship
- All shipments are shipped with the return address cmsmokesupply.com.
- Charges on your credit card will show up as CM Smoke Supply.
Due to the nature of our business, we often require an adult signature on packages delivered. It is also not uncommon for us to verify your age via public records or requests for pictures of a valid government ID.
We ship nationwide Monday-Friday using FedEx, DHL, or USPS. We do our very best to inform our customers as soon as possible if a product is not in stock. Extra fees will be charged to any shipment outside of the continental USA, and our website may not reflect the correct price for shipping on checkout! We require signatures on orders over $100 or at any time we deem necessary to protect against fraud. Flat rate shipping charges are only applicable to the contiguous United States. If you are shipping to Hawaii, Alaska, the US territories, or outside of the United States, you are not eligible for any flat rate shipping option or promotion.
If you choose to ship your order outside of the US you are responsible for any duty fees or customs charges that might be charged in your country. Please ensure that you are familiar with your nation’s import and customs regulations before placing an order. CM Smoke Supply is not responsible for items held up or seized by customs. We currently only ship to addresses in the US, US territories, and Canada.
We DO NOT ship lighters or butane to Canada.
Please review our strict guidelines below for International shipments:
- $1000 minimum for all International orders.
- Your order will ship within 3-10 business days after your payment is received (longer for custom products).
- The customer is responsible for any DUTY fees that may be charged in your country.
- Shipping time takes approximately 7-30 business days to get through customs in your country.
Shipping on Custom Orders:
Custom products by CM Smoke Supply are made to order and are tailored to your preferences. Custom orders placed will not be put into production without a 50% deposit. The remaining 50% can be paid when convenient for the buyer but items will not ship to the recipient until the invoice is paid in full. Lead times on custom products can vary anywhere between 1-8 weeks. Please allow up to 8 weeks for custom cone orders. Since the window for our capabilities is so broad the shipping costs will also be tailored to your wholesale order so please reach out for an estimate on shipping charges.
All custom orders are made to the buyer’s specifications so we cannot allow returns or exchanges on custom products.
Many of our customers need their products quickly, and we do our best to accommodate these customers with our express shipping options provided by USPS and FedEx. It is important for customers to understand that we are NOT FedEx or USPS, and we don’t make the rules when it comes to delivery times and days. The best we can do is get your order out of our facility and into the package carrier’s hands in a timely manner so that FedEx or USPS can deliver the package to you as soon as possible.
Here are some things to remember:
- FedEx Express 3-Day Air, 2-Day Air, and Standard Overnight do NOT deliver on weekends.
- You can request weekend delivery for FedEx Priority Overnight, but there is a $15 charge (from FedEx, not us) to have your package delivered on a weekend. Weekend delivery is only available in certain areas of the U.S.
- USPS usually delivers Priority mail in 2-3 days, but this is not guaranteed delivery, and USPS rates for 2-day air and overnight delivery are generally more expensive and less reliable than FedEx.
- The amount of time between customs and delivery is out of our control.
Learn about FedEx’s services and how they deliver packages
Please check over FedEx’s rules and shipping methods before you choose how you want your product shipped.
FedEx and USPS Pick-up Times
Remember that USPS and FedEx have deadlines for express shipments to go out each day. If you place your order with us after 7AM Arizona Time it will NOT go out the same day.
Most orders take a few days to process. If you need your order by a certain date, please contact us for information specific to your order.
Please consider all of the above information before you use express shipping on CM Smoke Supply! Please email us for rates and availability.
CM Smoke Supply prides itself on superb customer service, and we promise that we will do our absolute best to take care of you and your order. Very rarely will you not get a response from us within one business day. If you have ANY questions, call us or send us an e-mail. You won’t be disappointed!